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DIAGNOSTICS

The Cumberland Group provides expert consultation, assistance, and deliverables associated with survey development and reliability testing, sampling, survey administration, database administration, analysis and survey data, and report preparation.

Organizational Assessments This service identifies current practices, attitudes, and activities existing within organizations that are indicative of the organization's "climate." It collects real life, real time data from the organization to determine how well current efforts are integrated. This service clarifies strategic direction and needs of the organization so that priorities and direction of the leadership group can be linked into all parts of the organization. It determines how current business systems and practices are affecting the organization's success, and it establishes a baseline for measuring progress. This product is highly tailorable to all types of organizations and agencies as it has been tailored and utilized in government, commercial, and industrial enterprises providing goods and services to their customers. The following surveys are available: Quality Survey; President's Award For Quality Survey; Malcolm Baldrige Criteria Survey; Organizational Climate Survey; Customer Survey.

 

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2009, OmniCom Solutions Group