
Customer/Supplier
Teambuilding
Purpose
This event is intended to build effective relationships, enhance existing
customer/supplier relationships, remove or prevent barriers to effective interaction, and
set the stage for creating more productive partnerships in the future.
Results
Establishment of joint operating principles and practices.
Short-term problem resolution and long-term partnership orientation.
Mutual understanding of each party's viewpoint.
Clarification of product and process requirements.
Transfer of teambuilding skills and techniques.

ValueLink
Purpose
ValueLink provides clear links between the support functions and overall
business results. Management teams use ValueLink to streamline their support departments
and processes to ensure maximum contribution to the companys business objectives.
ValueLink is especially useful as a change management tool when doing pre-ERP
planning or post-ERP clean-up work. ValueLink provides a practical method for defining the
value-adding business functions, and then activating the information systems modules
needed to support them.
Results
Lower cost and less waste in the support functions.
Value-added functions providing higher employee satisfaction.
Enhanced credibility and efficiency of the support functions.
Enhanced manager and employee involvement and contribution.
Faster tactical business plan accomplishment.

Organization
In Transition
Purpose
This process provides a straightforward approach to maximizing
organizational effectiveness during a re-organization or acquisition.
Results
Increased information flow.
Clearer understanding of major issues, goals, and direction.
A reduction of the amount of ambiguity and unproductive time.

Strategic
Planning
Purpose
This process combines strategic planning with continuous improvement
planning to bring about a "holistic plan" for an organization. It guides top
management through the process of integrating contemporary management styles into the
financial aspects of long range business planning.
Results
Simultaneously examines both the strategic and culture issues facing the
organization.
Focuses top management on both financial and non-financial goals and
actions.
Examines both the traditional organization structure and the structure
needed for breakthrough and incremental improvement.
Balances an organization's efficiency and effectiveness measurements and
their influence on customer satisfaction.

Supplier
Involvement
Purpose
This workshop provides a Supplier Involvement Team with the forms,
procedures and techniques necessary to ensure conformance to requirements by outside
suppliers.
Results
Extends the improvement initiative to the supplier base.
Provides a structured, systematic way to integrate suppliers with a
company-wide quality improvement initiative.

Vulnerability
Analysis
Purpose
This module draws senior management's attention to the vulnerabilities
of their business. It involves the identification of business "underpinnings"
along with the various threats that may damage those underpinnings. Vulnerability Analysis
may also be applied at a program or project level.
Results
Supplements strategic business planning by addressing issues that don't
ordinarily surface in the planning process.
Causes top management to look beyond the traditional business and market
boundaries for issues that may affect the business.
Augments the contingency planning process.
Engages top management in the actions they need to take to react to
threats.

© 2009, The Cumberland Group,
Inc. All Rights Reserved
© 2009,
OmniCom Solutions Group